Relationship of Intellectual Capital, Work Environment and Human Resources Engagement with Community Health Center Performance Using the SEM-PLS Approach

Authors

  • Ahmad Faridi Universitas Mercu Buana, Indonesia
  • Masyhdzulhak Djamil Universitas Mercu Buana, Indonesia
  • Ahmad Badawi Saluy Universitas Mercu Buana, Indonesia
  • Mafiztun Nurhayati Universitas Mercu Buana, Indonesia

Keywords:

HR Engagement, Work Environment, Intellectual Capital, Performance.

Abstract

In this study, the use of intellectual capital, work environment, and human resources engagement variables was associated with the performance of the community health center (in Indonesia: puskesmas). The sub-district health centers in Kebayoran Lama District in South Jakarta were the subject of this study, involving about 34 health workers as research samples. All health workers in the population were used as a sample because the saturation sampling technique was used when there were less than 100 samples. The Likert scale was used to measure the variables involved in this lesson.This study used a questionnaire, quantitative methodology, and structural equation models (SEM) with the partial least squares (PLS) technique for analysis. The SMARTPLS 3.2.9 software was used to process the data for this investigation. The results of this study indicated that the performance of the community health center can be maximized by optimizing intellectual capital and the work environment by taking into account the involvement of human resources for health workers associated with improving the performance of the Sub-district Health Center in the working area of the Kebayoran Lama District Health Center.

References

Adhivinna, V. V. and Damayanti, N. (2022) ‘The Influence of the Government’s Internal Control System, Utilization of Information Technology, and Community Participation on the Accountability of Village Fund Management in Ngluwar District, Magelang Regency’, PRIVE: Jurnal Riset Akuntansi dan Keuangan, 5(2), pp. 134–143.

Akintayo, D. (2012) ‘“Working environment, workers” morale and perceived productivity in industrial organizations in Nigeria’’, Education Research Journal, 2(3), pp. 87–93.

Alfes, K. et al. (2010) ‘Creating an Engaged Workforce: Findings From The Kingston Employee Engagement Consortium Project’. Chartered Institute of Personnel and Development.

Alfiero, S., Brescia, V. and Bert, F. (2021) ‘Intellectual Capital-Based Performance Improvement: a Study in Healthcare Sector’, BMC health services research. BioMed Central, 21(1), pp. 1–15.

Ambarsari, D. (2022) ‘The Influence of Corporate Governance, Audit Quality, Leverage, and Free Cash Flow on Corporate Earnings Management (Empirical Study on Consumer Goods Companies Listed on the Indonesia Stock Exchange in 2017–2021)’, Excellent, 9(1), pp. 19–27.

Bakker, A. B. et al. (2008) ‘Work Engagement: An Emerging Concept in Occupational Health Psychology’, Work & stress. Taylor & Francis, 22(3), pp. 187–200.

Barney, J. B. and Clark, D. N. (2007) Resource-Based Theory: Creating and Sustaining Competitive Advantage. OUP Oxford.

Brumagim, A. and Klavans, R. (1994) ‘Conglomerate Restructuring in The 1980’s: A Study of Performance/Strategy Linkages’, Journal of Business Strategies, 11(2), pp. 141–157.

Coffman, C. and Gonzalez-Molina, G. (2002) Follow This Path: How The World’s Greatest Organizations Drive Growth By Unleashing Human Potential. Hachette+ ORM.

Colbert, B. A. (2004) ‘The Complex Resource-Based View: Implications For Theory and Practice In Strategic Human Resource Management’, Academy of management review. Academy of Management Briarcliff Manor, NY 10510, 29(3), pp. 341–358.

Creswell, J. W. and Creswell, J. D. (2017) Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Sage publications.

Danish, R. Q., Ramzan, S. and Ahmad, F. (2013) ‘Effect of Perceived Organizational Support and Work Environment on Organizational Commitment; Mediating Role of Self-Monitoring’, Advances in Economics and Business, 1(4), pp. 312–317.

Edvinsson, L. and Sullivan, P. (1996) ‘“Developing a model for managing intellectual capital”,’ European management journal. Elsevier, 14(4), pp. 356–364. doi: https://dx.doi.org/10.1016/0263-2373(96)00022-9.

Fitriah, E. A. et al. (2019) ‘Psychological Factors as Determinants of Tax Compliance: An Exploratory Study on Taxpayers’, PSYMPATHIC: Jurnal Ilmiah Psikologi, 6(1), pp. 99–110.

Hair Jr, J. F. (2014) ‘HG (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)’. California: Sage.

Harter, J. K., Schmidt, F. L. and Hayes, T. L. (2002) ‘Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis.’, Journal of applied psychology. American Psychological Association, 87(2), p. 268.

Hasanah, Y., Dai, R. M. and Sari, D. S. (2020) ‘Implementation of the Health Center Function Policy During the COVID-19 Pandemic at the South Margahayu Health Center, Bandung Regency’, Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik, 3(4), pp. 223–239.

Henseler, J., Ringle, C. M. and Sarstedt, M. (2015) ‘A new criterion for assessing discriminant validity in variance-based structural equation modeling’, Journal of the Academy of Marketing Science, 43(1), pp. 115–135. doi: 10.1007/s11747-014-0403-8.

Herli, A., Vitayala, H. A. and Sadikin, K. (2018) ‘The Effect of Training and Motivation on Employee Performance of PT Asuransi XYZ’, Russian Journal of Agricultural and Socio-Economic Sciences. Редакция журнала Russian Journal of Agricultural and Socio-Economic Sciences, 78(6), pp. 177–184.

Jakarta, P. K. P. D. (2020) ‘DKI Jakarta Health Profile’. DKI jakarta: PEMDA Provinsi DKI Jakarta.

Jennifer, J. and Asri, D. H. (2022) ‘AAnalysis of the Role of Employee Engagement in Mediating Work Environment, Leadership, Work Motivation, Job Satisfaction, and Training and Development on Employee Performance of Commercial Banks’, Jurnal Manajemen dan Bisnis (Performa), 19(2), pp. 58–72.

Jiony, M. M. et al. (2015) ‘Understanding The Effect of Organizational Culture and Employee Engagement on Organizational Performance Using Organizational Communication as Mediator: a Conceptual Framework’, American Journal of economics, 5(2), pp. 128–134.

Joushan, S. A., Syamsun, M. and Kartika, L. (2015) ‘“Pengaruh budaya organisasi dan employee engagement terhadap Kinerja Karyawan pada PT PLN (persero) area bekasi”,’ Jurnal Aplikasi Manajemen, 13(4), pp. 697–703.

Khairunnisa, P. and Riyanto, S. (2020) ‘The Influence of Work Motivation and Work Environment on Employee Performance at Trapo Indonesia’, Journal of Social Science, 1(5), pp. 228–233.

Latan, H. and Ghozali, I. (2012) ‘Partial Least Squares Konsep, Teknik dan Aplikasi SmartPLS 2.0 M3: untuk Research Empiris’, Semarang: Badan Penerbit Univ Diponogoro.

Leguina, A. (2015) ‘A primer on partial least squares structural equation modeling (PLS-SEM)’, International Journal of Research & Method in Education, 38(2), pp. 220–221. doi: 10.1080/1743727x.2015.1005806.

Listiana, N., Suryoputro, A. and Sriatmi, A. (2018) ‘Analysis of the Causes of Low Organizational Performance at the Candilama Health Center in Semarang City’, Jurnal Kesehatan Masyarakat (Undip). Fakultas Kesehatan Masyarakat Universitas Diponegoro, 6(1), pp. 49–56.

Macey, W. H. and Schneider, B. (2008). The Meaning of Employee Engagement’, Industrial and organizational Psychology. Cambridge University Press, 1(1), pp. 3–30.

Malik, A. and Kristina, A. (2020) ‘Conformity of Worker and Worker Characteristics in the Working Environment of the Carved Furniture Industry in Petekeyan Village, Jepara-Central Java’, Media Trend, 15(2), pp. 376–390.

Marangu, W. N., Rebecca, O. and Egessa, R. (2015) ‘An assessment of the effect of leadership style on the performance of public health service providers: A case of western Kenya’, European Journal of Business and Management www.iiste.org ISSN, 7(19), pp. 1–8.

Markos, S. and Sridevi, M. S. (2010) ‘Employee Engagement: The key to Improving Performance’, International journal of business and management. Canadian Center of Science and Education, 5(12), p. 89.

Mufida, A. R. N. (2017) ‘The Influence of Achieving Health Center Performance Assessment on Achieving Community Satisfaction Index With Antecedent Variables of Direct Budget and State Budget (Study at Puskesmas in Madiun Regency)’, Jurnal Ilmiah Mahasiswa FEB, 6(1).

Ningrum, E. P., & Arsyah, R. J. (2022) ‘Effect of Intellectual Capital on Organizational Performance Moderated by Cultural. Webology’. doi: doi.org/10.14704/WEB/V19I1/WEB19121.

Ningrum, E. P. and Arsyah, R. J. (2022) ‘Effect of Intellectual Capital on Organizational Performance Moderated by Cultural’, Webology, 19(1), pp. 1815–1823. doi: 10.14704/WEB/V19I1/WEB19121.

Pincus, J. D. (2020) ‘Employee Engagement as Motivation: Implications for HRM Theory, Methods, and Practice’. Advance.

Poell, T. and Van Dijck, J. (2015) ‘Social Media and Activist Communication’, in The Routledge companion to alternative and community media. Routledge, pp. 545–555.

Purnomo, A. K., Waruwu, F. and Aziti, T. M. (2021) ‘Analysis of Work Family Conflict Associated with Job Satisfaction of Female Nurses at Hospital X’, MBIA, 20(1), pp. 32–39.

Puspita, G. and Wahyudi, T. (2021a) ‘Intellectual Capital and Company Value in the Manufacturing Industry’, Owner: Riset dan Jurnal Akuntansi, 5(2), pp. 295–306.

Puspita, G. and Wahyudi, T. (2021b) ‘Modal Intelektual ( Intellectual Capital ) dan Nilai Perusahaan Pada Industri Manufaktur’, Riset & Jurnal Akuntansi, 5(5), pp. 295–306.

Rachmawati, M. (2014) ‘Employee Engagement As The Key to Improving Employee Performance (International Journal Review)’, Among Makarti, 6(2).

Ramadhan, M. I. B., Abdurahim, A. and Sofyani, H. (2018) ‘Intellectual Capital and Maqashid Sharia Performance of Sharia Banking in Indonesia’, Jurnal Akuntansi dan Keuangan Islam, 6(1), pp. 5–18.

RI, badan P. dan P. K. (2019) ‘Rifaskes 2019 PKM DKI Jakarta’.

Risfaskes (2019) ‘Health Facility Research’. DKi Jakarta: P dan P.K DKI Jakarta.

Ristanti, A. H., Denny, H. M. and Setyaningsih, Y. (2022) ‘Implementation of the Occupational Safety and Health (K3) Program during the Covid 19 Pandemic Period for Health Officers at Puskesmas X Semarang City’, Syntax Literate; Jurnal Ilmiah Indonesia, 7(4), pp. 4951–4962.

Shanti, N. C. (2017) ‘The Influence of Motivation and the Physical Workplace Environment on Employee Performance at the Cipta Karya and City Planning Offices of Samarinda’, Jurnal Administrative Reform, 1(1), pp. 131–151.

Shuck, B. and Reio Jr, T. G. (2014) ‘Employee Engagement and Well-Being: A Moderation Model and implications For Practice’, Journal of Leadership & Organizational Studies. SAGE Publications Sage CA: Los Angeles, CA, 21(1), pp. 43–58.

Shuck, B., Reio Jr, T. G. and Rocco, T. S. (2011) ‘Employee Engagement: An Examination of Antecedent and Outcome Variables’, Human resource development international. Taylor & Francis, 14(4), pp. 427–445.

Shuck, B. and Wollard, K. (2010) ‘Employee Engagement and HRD: A Seminal Review of The Foundations’, Human resource development review. Sage Publications Sage CA: Los Angeles, CA, 9(1), pp. 89–110.

Sileyew, K. J. (2019) Research design and methodology. IntechOpen Rijeka.

Sucahyowati, H. and Hendrawan, A. (2020) ‘“Pengaruh Employee Engagement Terhadap Kinerja Karyawan pada PT MK Semarang”’, Jurnal Sains Teknologi Transportasi Maritim, 2(2), pp. 9–15.

Swanson, R. A. (2001) ‘Human Resource Development and Its Underlying Theory’, Human Resource Development International. Taylor & Francis, 4(3), pp. 299–312.

Taib, N. M. et al. (2018) ‘The Effects of Human Resources Management (HRM) Practices on Employee Performance With The Mediating Role of Employee Engagement: Preparing for Industrial Revolution 4.0’, Selangor Business Review, 3(1), pp. 46–60.

Tannady, Hendy, Tannady, Henny and Zami, A. (2019) ‘The Effect of Organizational Culture and Employee Engagement on Job Performance of Healthcare Industry in Province of Jakarta, Indonesia.’, Quality-Access to Success, 20(169).

Trisnawati, T. and Kurniawan, S. (2021) ‘Analysis of Occupational Safety and Health and Work Discipline on Employee Performance’, Akmenika: Jurnal Akuntansi dan Manajemen, 18(1).

Welch, M. (2011) ‘The Evolution of The Employee Engagement Concept: Communication Implications’, Corporate Communications: An International Journal. Emerald Group Publishing Limited.

Wong, K. K.-K. (2013) ‘Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS’, Marketing Bulletin, 24(1), pp. 1–32.

Downloads

Published

30-11-2022

How to Cite

Faridi, A. ., Djamil, M. ., Saluy, A. B. ., & Nurhayati, M. . (2022). Relationship of Intellectual Capital, Work Environment and Human Resources Engagement with Community Health Center Performance Using the SEM-PLS Approach. ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES, 5(3), 227–246. Retrieved from https://endless-journal.com/index.php/endless/article/view/110